Cancel anytime. Refunds, plainly.

• On the site: go to your account page, choose Cancel membership and confirm. That is the whole process.
• By email: write to message@olga-ferbey.com from the email address on your account. We cancel within one business day, and before your next renewal if you write at least one business day ahead of it.

You do not need to give a reason. We confirm every cancellation by email, with the date your access ends.

Your membership stops renewing and you are not charged again. You keep full access until the end of the period you have already paid for; after that the members-only content closes. Your account stays, so you can join again whenever you like.

If membership is not for you, write to message@olga-ferbey.com within 14 days of your first payment and we will refund that payment in full and end the membership. No questions asked. This applies once per person.

Membership is digital content that opens as soon as you join. Under EU and UK consumer law that can end your statutory right of withdrawal once you start using it. This 14-day refund gives you the same window anyway.

We do not refund part of a month once a renewal has been charged, because access for that month has already started. We do refund a renewal in full when:

• you were charged after you had already cancelled;
• you were charged twice for the same period;
• the payment was made without your permission (please also tell your bank);
• a fault on our side stopped you using the membership and we could not fix it within 7 days;
• we significantly reduced what membership includes during that period.

Write to us within 30 days of the charge.

A gift is a voluntary payment that goes to Olga, so it is not refundable once it has been sent. We will refund a gift if you sent the wrong amount or sent it twice by mistake and tell us within 14 days, or if your card was used without your permission.

Nothing is sold or charged through the store or wishlist pages. If you agree a purchase with us by message, its delivery, return and refund terms are set out in writing before you pay.

Refunds go back to the card you paid with, in the currency you paid in. We send them within 5 business days of agreeing to them. Your bank then usually takes 5 to 10 business days to show the money on your statement.

The charge appears on your card statement as OLGA-FERBEY.COM. If you do not recognise a charge, please write to us before contacting your bank. We usually answer within one business day.